Order Cancellation

Orders can be cancelled only before dispatch. Once shipped, cancellations are not possible.

Eligibility for Returns and Replacements

Returns or replacements are accepted for:

• Damaged product
• Leaked product
• Wrong item delivered
• Missing item in parcel

A request must be raised within 72 hours of delivery with photo or video proof.

Return Approval Conditions

• Product must be unused, unopened, and sealed.
• Packaging, labels, and invoice must be intact.
• Used or opened cosmetics cannot be returned due to hygiene regulations.

Return & Replacement Process

• Approved cases receive a reverse pickup, if the pincode is serviceable.
• Quality Check requires 3–5 business days after the product reaches the warehouse.
• Replacement or refund is issued after QC clearance.

Refund Timelines

• Refunds to the original payment method, 7–10 business days.
• COD orders are refunded via UPI or bank transfer.

Support

Email: sales@sayleenaturals.com

Phone/WhatsApp: +91 73541 56009