Terms of Service

These Terms govern the access and use of www.sayleenaturals.com (“Website”), owned and operated by Saylee Naturals.

We comply with:

  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020
  • Legal Metrology (Packaged Commodities) Rules, 2011
  • Drugs & Cosmetics Act & Rules
  • IT Act, 2000 & Intermediary Rules (where applicable)
  • GST Laws
  • Advertising Standards Council of India (ASCI) guidelines

Eligibility

  • Users must be 18 years or older to purchase or use the Website.
  • Product Information & Labelling Compliance
  • All products comply with Indian cosmetics and labelling laws and display:
  1. MRP (inclusive of all taxes)
  2. Net quantity
  3. Batch number
  4. Manufacturing/Packed date
  5. Expiry date
  6. Manufacturer name & address
  7. Country of origin
  8. Customer care details

Pricing, Payment & Taxes

  • Prices are shown in INR and include GST.
  • Payment options: UPI, Credit/Debit Cards, Net Banking, Wallets, COD.
  • All payments processed through PCI DSS Level-1 compliant gateways.
  • Saylee Naturals does not store card or payment credentials.

Order Acceptance & Cancellation

Orders may be cancelled by us due to:

  • Payment failure
  • Stock unavailability
  • Invalid address
  • Suspected fraud

Customer Cancellation

  • Allowed before dispatch.
  • No cancellation fee if delay is caused by Saylee Naturals or logistics
    partners (as per E-Commerce Rules).

Shipping & Delivery

  • Delivery timelines shown at checkout.
  • Delays due to external factors (weather, strikes, etc.) are beyond our
    control.
  • Tracking details will be shared once shipped.

Returns, Refunds & Exchanges (Luxury Cosmetics Standard)

Returns accepted ONLY if:

  • Wrong product delivered
  • Damaged or leaking item
  • Expired product received
  • Missing item(s)
  • Return Window: 7 days
  • Refund Time: 5–7 working days
  • COD refunds via bank transfer.

Not accepted:

  • Opened/used products
  • Allergic reactions (industry practice)
  • Dislike of fragrance, texture, or personal preferences

User Content & Reviews

Users must not post:

  • Defamatory content
  • Obscene or illegal content
  • False claims

Promotional material for other brands

Saylee Naturals may remove such content following Intermediary Guidelines.

Intellectual Property

  • All trademarks, branding, packaging designs, website content, and product
    formulations are the exclusive property of Saylee Naturals.
  • Unauthorized copying, resale, or reproduction is prohibited.

Limitation of Liability

Saylee Naturals is not liable for:

  • Allergic reactions due to undisclosed sensitivities
  • Misuse of products
  • Third-party payment failures
  • Delivery delays due to external factors
  • Users must perform a patch test before applying new products.

Dispute Resolution

  • Governed by the laws of India
  • Jurisdiction: Indore, Madhya Pradesh